Refund Policy
At Verifully, we strive to provide the highest level of accuracy and deliverability for high-volume senders. We understand that issues can sometimes arise, and we are committed to fair, transparent refund terms.
1. Standard Credit & Subscription Purchases
Because email verification relies on active server, proxy, and MX handshake resources, standard credit top-ups and monthly subscriptions are generally non-refundable once credits have been used.
However, we provide a full refund under the following condition:
Technical Issues (Unused Credits): If you experience a technical failure or system issue immediately following a payment, and you have not consumed your purchased credits, you are eligible for a 100% full refund.
2. Launch Period Lifetime Deals (LTD)
If you purchased a Lifetime License / Lifetime Deal (LTD) during our launch campaign, your purchase is backed by our risk-free guarantee:
30-Day Money-Back Guarantee: You may request a full refund within 30 days of your initial Lifetime Deal purchase for any reason, provided the request is submitted within the 30-day window.
3. Non-Refundable Scenarios
Refunds will not be issued in the following circumstances:
Credits that have already been consumed to run email list cleanings or real-time API verifications.
Account suspensions resulting from a violation of our Terms of Use or Acceptable Use Policy (e.g., system abuse or illegal spamming activity).
Lifetime Deal refund requests submitted after the initial 30-day window has expired.
4. How to Request a Refund
To request a refund under either of the valid conditions above:
Send an email to hey@verifully.com with the subject line "Refund Request - [Your Account Email]".
Include your transaction receipt/order ID and a brief description of the issue or request.
Our support team will review your request and process eligible refunds back to your original payment method within 3 to 5 business days.
5. Contact Us
For any questions regarding our Refund Policy or payment disputes, feel free to contact us:
Email: support@verifully.com
Address: 1620 Central Ave, Suite 201, Cheyenne, WY 82001
